Skip to main content
Proton v5

Common issues

"None of your organizations has the AI connector enabled"​

The connector is off by default, and Atomic enables it per organization. Talk to whoever manages Proton at your company.

"You already have 5 active AI connections, the limit"​

Disconnect a connection you no longer use under My Profile > AI Connections and click I removed one, check again.

"Connection request expired"​

The request is valid for 10 minutes and can only be used once. Go back to the assistant and connect again.

Proton asks you to sign in again when connecting​

Connecting an assistant requires a recent sign-in, no more than 15 minutes old. Sign in again to continue.

The assistant can't save anything​

  • The connection was authorized as Read only, or the organization only has read access enabled. If write access was enabled after you connected, connect the assistant again.
  • Your profile doesn't have the tool's permission, or you're not on a team with access to the automation. The assistant tells you which rule refused the call. The list of permissions is in Tools.

"This tool does not exist" or a new tool doesn't appear​

The assistant read the tool list at the start of the session, before a Proton update. Open a new conversation or reconnect the connector (in Claude Code, /mcp).

The assistant stopped working with Proton after a while​

The connection is valid for 30 days and doesn't renew automatically. Changing your Proton password also disconnects the assistants. Connect again.

Call limit​

The connector accepts up to 60 tool calls per connection every 5 minutes, among other limits. Wait a few minutes and ask again. The limits are listed in Permissions and security.

The run takes a while to start​

The first run of a repository on a runner downloads the code and prepares the environment before the first step, and it can take a few minutes. Ask the assistant to keep tracking it, without stopping the run.

The assistant says the runner is turned off​

An immediate run on an offline runner is refused, just as on the screen. Ask for an available runner, a cluster, a cloud runner, or a scheduled run.

My assistant isn't on the list​

The connector currently supports Claude (claude.ai and the apps), Claude Code, ChatGPT, and Codex. Other MCP clients aren't supported yet.